Voip Technology Using Voip Making Calls Using VoIP

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What have you heard about VoIP?

Now, forget about it. What you should learn about it you’ll learn here. Remember, sales marketing has really done a job on VoIP to this degree.

When you install VoIP technology into your home, you’ll have the ability to talk to others using Voice Over Internet Protocol (VoIP.) All that means is that you’ll be able to use the phone that’s connected to the internet to make calls. Instead of phone lines that traditionally run over the electrical or phone lines in your home already, VoIP uses your internet connection instead. Your standard phone will plug into the VoIP adapter to be used. In most cases, you won’t be able to tell the difference in using VoIP over other phone technology. It gives you the same basic results. It sounds easy, right? It really is that simple.

In order for you to take advantage of VoIP, you will need
to have some equipment. The good news is that it is not
complex, difficult to install and its not generally that
expensive.
The one requirement that you simply can not go without
is broadband or high speed internet connections.

Chapter 8:

There are many options that you now have available to you through the VoIP system. Some of these benefits include call recording, teleconferencing and even portability.

Call Recording

With many VoIP systems there is now the ability to record calls that you have placed to someone. This can be used with your business or if you would like to listen to a call you are having with someone that you want to save. This is not however an anonymous item; meaning that the person on the other line will be made aware that the call will be recorded. This is done when you click the record button on your system a message will come over the other parties handset that will tell them that recording has begun. When you are done recording a message will play telling the other party that the recording has ended. This can be very beneficial in terms of business as it will allow you to record dealings or negotiations as well as to be able to go back and correct any misinformation that you 61

may have entered if you are entering information for shipping or for legal reasons.

Teleconferencing

This is a very useful feature that is available through your VoIP system. It is very easy to access as you only need two small items to be able to use this. The two items that you will need are a webcam and a microphone. This allows you to use your computer as a video telephone which helps create a more personal atmosphere as creating better interaction between the parties involved in the conversation. This simple process takes advantage of the equipment you already have and allows you to use it to make phone calls with your VoIP system over your broadband connection to your computer. The VoIP video phone feature can come in very handy in regards to long distance relationships as well as allowing different parties to se each other and better understand through pictures and demonstrations right through your phone.

Portability

When you add the VoIP service to your business you are creating a new benefit for you and your employees.

62 Stability, at least as far as phones are concerned has been created.

With the VoIP system you are able to transfer phone lines from one office or one station to another without the need to reroute or wire. It is very simple. You just take your handset with you. The handset that you are using will have your designated number assigned to it. You are then able to go and take your phone with and plug it into the VoIP jack at your new station or office.

This little feature will not only create continuity in your office, but with your client base as well. This would mean the end to misrouted calls as well as getting a hold of the wrong person because their office moved.

In all these features can be very beneficial to just about any business and in some cases even your home. If you are willing to take advantage of them and learn how to use them properly to enhance your profitability as opposed to having technology, but not knowing how to use it. Use them to the fullest and see what these features can bring to you.

Investigate the service you will use fully to see which features they offer before settling on one. This will allow you to take advantage of what may be offered instead of missing out completely.

There are some very simple steps that are required when you go to put VoIP into your home. You have a couple of different options as far as installation as well equipment that you can use to complete your installation.

Different Options On Accessing The VoIP

You have quite a bit of information at hand, now. You probably have realized that the benefits of using VoIP incorporate many things for the home user as well as for the business owner. Now, you need to find the right VoIP provider.

Not all providers are the same, as you can tell from other areas of this e-book. It pays a great deal to look at what each provider has to offer to you and then decide which one is the ultimate right choice for your needs. The good news is that you are likely to find many benefits available to you by comparing the providers offering service in your area. In this chapter, we will look at the things that are essential for you to implement into your provider choice. Luckily, with this information you can compare what is available by providers easily and make a decision based on it. Costs The costs of VoIP service varies from one provider to the 53

next more so than anything else. You can save up to 80 percent of your phone bills using VoIP, in most cases. Shopping around will help you to find out who has the lowest rates and the plan that fits you the most. For example, you may want to consider an unlimited service plan, which allows you to make calls as often as you want, when you want to. This can start at under $20 per month but extended up to nearly $60.

Quality, features and the number of customers your provider has determines the cost of the same service options that you have. Remember to compare apples to apples in that you should compare your VoIP unlimited options to your local calling plans, etc.

Features

The second largest consideration that you have in service provider options is that of features. As we have mentioned, you’ll find that the features that a VoIP provider offers are excellent in comparison to a traditional phone service. But, not all providers offer the same ones or even come close to delivery the same number of features.

Depending on what you need and want in features will depend on which provider you select. Again, though, while these features may have cost you a per use or a monthly charge, they are included into the price here.

Your Phone Number

For many, keeping the same phone number is a must. Just like changing your cell phone number or keeping it the same when you change companies, the same happens with VoIP providers that offer it. Some providers will offer this benefit of allowing you to keep your number while others will not. You shouldn’t want to switch your phone number right off the bat when switching to VoIP. This is especially true if you are not familiar with the service and want to give it a test run first. Nevertheless, it should be a consideration that you have when it comes to choosing a VoIP service provider. Find out which service providers will actually allow you to keep your old number and which will not. Calling Internationally

Another important consideration that you have is using your VoIP calling internationally. Depending on your need for this, both business and personal use, you should take into consideration your needs.

If you make a lot of calls to international numbers, then you 55 need to actually invest the time in finding out what international rates are for the locations that you call.
Some VoIP providers offer different rates for international calls than they do for local calls. In addition, there may be some restrictions on where you can call. There are some carriers, few, though, that offer unlimited calling plans to certain countries, which can be an ideal benefit for those that are looking for a way to stay connected.

Still, by far the rates of international calling using VoIP are far lower than the costs of using a traditional phone calling plan.

911 Security

You’ll find a lot of information about how 911 works with VoIP in earlier sections of this e-book. But, what you need to know about choosing a VoIP service provider is important. Most providers do offer Enhanced 911, but not all do. You need to make sure that this is something that is offered or that you have a back up plan in place for.

Trail Runs And Warranties

Another thing for you to take the time in considering is that of guarantees and trial offers. Most of the VoIP providers are offering some type of trail run to insure that you have 56 the necessary time to determine if VoIP is right for you. If you take the time to insure this information, you’ll be well on your way to testing out the service and what it can offer to you.

You should also look for the money back guarantee. Check to find out what the provider offers in the way of a money back guarantee. You want a product that is going to provide you with quality service, but since VoIP is very new, having this type of guarantee helps considerably.

Choosing a VoIP provider isn’t difficult since most offer their services right on the web. But, you should invest the time in searching for several providers until you find one that fills all of your needs accurately.

One thing that you must do when it comes to using VoIP is securing your network. If you will be using VoIP for any important considerations, or your internet connection is important to you and your business, then you need security. This should not be something that is new to you in that there are countless products and reasons to use security if you have an internet connection at all.

But, with VoIP you want to insure that not one can get into your business through your internet connection. Technically, without the right firewall and protection on your system, a hacker could get in and wreak havoc on your business phone service.

But, before you throw VoIP out the window because of this 51 risk, realize that with the right protection, you can completely safeguard your internet connections. In fact, you are no more at risk with the VoIP technology as you are with the internet you are using.

As a business owner, it is important to consider all of the tools that are available to your business to make it run as smoothly as possible. Without taking advantage of something that potentially could save you thousands of dollars in profits every month, you are simply wasting your money.

VoIP is good for business. It cuts costs. It increases your employee’s productivity. It helps your business to stay connected. It provides you with high quality, above standard quality phone service. It just works for business needs.

When shopping for a VoIP provider is a major concern. Later in the e-book you’ll be able to understand the options that you have as well as what to look for. Shopping for a provider is very easy to do when you have all of the benefits of doing so on the web. Of course, you’ll want to compare several companies to find out which VoIP provider offers you the very best option for your business needs.

Another thing to take into consideration is call forwarding services. For example, the largest problem with VoIP is that if the power goes out or you somehow otherwise end up with no internet service (as if that’s every happened!) you’ll need some method of still being able to use your phone system.

There are two solutions you should install to prevent this problem. First, consider having a back up power source available. Depending on your desired need, having a generator (the size that would equip your business with what it needs) will help you to actually keep your internet up and running even when the power goes out. Installing a generator or other back up system doesn’t have to be too costly or too time consuming either.

50 Secondly, you should consider using a call forwarding set up. That means that for when the power goes up, you have your VoIP system set up to move calls to a landline phone (the traditional type) or they can be forwarded to a cell phone or even a service.

By instilling these things into your system, you’ll save yourself from not having the ability to communicate when

So, we’ve convinced you that there are benefits to adding VoIP into your business, but how do you do that? The business systems that you have in place are all complex and while VoIP really is simple for you to install and start using, even in the business world, there are things to consider before installing it. 48

One thing you should consider right away is hiring a professional to handle the process of installation of the service. Even using a VoIP service provider’s expert installation professionals is a smart move to make for a number of reasons.

But, this isn’t necessary if you have a small business and are using a standard VoIP product. You’ll be able to install this type of system without a problem in most cases. If you do have more dedicated plans, though, you should consider hiring a professional.

A larger VoIP system is just as beneficial and can even provide more to you than a standard service. But, hiring a professional is almost always necessary just because of the details. You can also have your service tailored to fit your specific needs when you have a professional install them. It’s not that costly and it will pay off within the first few months of use.

Testing, Testing…

You should also implement your VoIP technology slowly at first. By taking the time to test one area of your business with VoIP will work out and glitches or concerns that people may have. By testing VoIP on just a few users will help you to make sure that you are happy with using VoIP and that 49

you have the system set up to provide you with the tools that you need.

By testing the VoIP service with just a handful of employees, you can insure that the process is going to be beneficial to you. The good news is that in most cases, working out the bugs takes minutes if that and you’ll be able to start benefiting from it right away.

Although most of the marketing of VoIP is directed at the in home consumer, one of the largest benefits that this service can offer is to the business owner.

Just consider your business phone bill. Do you pay hundreds if not thousands of dollars each month to keep your employees connected with clients, shippers, suppliers and the rest of their needs? Do you pay long distance charges that are exceedingly high? Are you afraid to even look at the international charges on your phone bill? VoIP is designed to allow both the personal and the advanced business owner to have all of the interconnectivity that they need at the affordable rates that only VoIP can offer to you.

If you are a business owner, VoIP will cut your costs down considerably. It can even provide additional services to you to enhance your experience with VoIP. Here, we’ll show you only some of the tools and benefits of using VoIP with your business.

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Costs Drastically Lowered

The largest benefit to the business owner in using VoIP is the cost savings. There is no doubt that the long distance costs that most business interact with on a daily basis are going to be outrageous with a traditional phone line, especially when business associates and customers are located around the world.

With VoIP, your calls are transmitted into data which is then sent over the internet. It works just in the same way that it would in a home user environment. With this also comes the benefit to having the low costs of making calls and sending information.

Here’s an example. Let’s say that you are on your way to a meeting and running late. You get a business call on your laptop telling you about an important update. You take it then head out to the airport. When you get there, you get an urgent voicemail that was directed to your business phone. The good thing is that it was just sent to your email inbox and now that you’ve got a hotspot, you’ve got the information.

Although you are traveling from New York to Los Angeles, you didn’t have to have your customers, your clients or even your business associates change the place they call you.

You take your phone number (with New York area code) with you to Los Angeles and don’t miss a single beat in the process.

Because all of your information and data is sent over the internet, the costs are low. Business accounts are readily available to the business owner for VoIP services. You won’t have to worry about getting the most for your money, especially with flat rate service. Just compare for one minute the difference in cost from a standard or traditional long distance plan to what you can get with VoIP. You’ll be amazed.

Another money saver that the business has when they use VoIP is that they don’t have to maintain separate networks for their data transmissions and their phone system. You don’t have to incur additional costs for when an employee moves, changes or is added. This can easily cost a $100 or more per employee when it happens on a traditional line. This way, it costs you nothing. You just take the phone and move it to where they are going and plug it in.

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Productivity

Just imagine all that you can do and keep on doing because there is the ability to stay connected no matter where you go. There are features that allow you to do all of the things that you would want to do and then so much more along with it.

One of the largest benefits that come from using VoIP for increased productivity has to do with the way that your phone numbers are configured.
For example, you can configure the system so that a call that comes in will be simultaneously ringing on several devices. For example, it could go to the desk or to the cell. That means that before it heads to your voice mail account, it’s been able to be answered faster and by more locations. Therefore, you don’t miss important calls. You stop the problem of phone tag!
This service along was shown by one research firm, Sage Research, to have increased productivity in the workplace by adding almost 4 hours per week per employee to your role. That is a huge significance to many business owners today worrying about productivity.
There are additional ways that it can benefit you and your employee productivity, too.

For example:

What does all of this mean to you, the subscriber to VoIP who may one day need to call on emergency services? There are actually many things that you’ll need to realize and do if you are to keep yourself safe and still take advantage of what VoIP can offer to you.

First and foremost, you should make sure to provide your physical address to your provider of your service, so that they can communicate this when it becomes necessary. Keep your address updated too. If you leave and take VoIP with you for a weekend trip, report this to your VoIP provider.

You should also understand just what your limitations are regarding VoIP. You need to realize that others using your phone also need this information. This includes the babysitter and your kids, too.

You’ll need to install and maintain a back up power supply so that your VoIP service can run when there is a power failure. Find out if your VoIP provider offers any type of benefit like this. If you have a mobile/cell phone, this can act as a back up, but only if you keep it fully charged so that it can be available in an emergency.

41 With an understanding of some of the limits that VoIP presents to you, you can actually get an understanding of what you need to do in order to get the advantages of VoIP without becoming overwhelmed with the various problems that can arise.

For those that are considering VoIP, understanding the advantages and disadvantages of VoIP is essential. If you are unsure of what it can provide you, or you are concerned about one of the disadvantages, contact your VoIP provide to find out just what they can offer you in the way of information.

Remember too that VoIP technology is different from each provider of it. You’ll need to see how each of these providers has interpreted the FCC rulings on VoIP and have installed safeguards for them. The good news is that most providers have made sure to provide you with the information and tools to keep you safe and protected even in the worst of times.

Check out what the providers offer as safeguards to 911 and other problems. See what additional benefits they may be able to offer to you, too!

Interconnected service is a term that the government uses to describe VoIP. When it was first made available, VoIP did not take into consideration such public service problems, but today this has changed. With a standard telephone service, the phone number that you have is associated with your address. This means that your phone and your location are locked in, making it easy for emergency workers to know where you are located in case of emergency. But, with VoIP, this is not necessary possible in that regard. VoIP services allow you to take your phone with you, no matter where you go. While this is a huge benefit for the VoIP user, it still presents a problem in that you could be any place that there is a broadband connection. That means that there is not one set location for your phone number to be connected with your location.

Within the last few months, VoIP technology has been adjusted, so to speak, to insure that the person that dials 911 can be able to take advantage of public safety services. Even still, there are things you need to know as the consumer using VoIP.

Traditional Phone: You pick up the phone to call 911 because you hear someone breaking into your home. As soon as your call is picked up, the emergency worker on the other end already knows your location and the phone number you are calling from. This is because the Public Safety Answering Point (the location in which your call is received which is generally assigned to one particular area) has the ability to track your call.

With VoIP: Calling your emergency personnel using VoIP is different. Unlike what was described above, VoIP service has some challenges that you, the consumer needs to realize.

Some of the problems that users can anticipate and may have a problem with, according to the FCC include these problems when you dial 911:

1. Your VoIP service may not connect to the PSAP (your local emergency dispatch system.) 38

2. Your VoIP service may call the administration line of your PSAP instead of calling the emergency connection number. This number may not be staffed with personnel to aid you. Or, trained 911 dispatchers may not be available.

3. You may get through to the emergency service provider, but it may not provide them with your location information or your phone number information.

4. You may need to provide your location and other vital information to the emergency provider if you are using VoIP services. If your location changes, you’ll need to update them on this change, too. This is the information they’ll need to find you.

5. VoIP may not work during a power outage. If there is no internet connection, or that internet connection fails for some reason (even if it gets overloaded while you are using it) you lose your ability to connect to VoIP services and therefore to the emergency workers. In an effort to stop these problems, there have been a number of updates and requirements put in place for VoIP service providers.

1. 911 services must be provided as part of the standard service of VoIP. It becomes a mandatory feature, not something that you may not have or have to request to have. You can’t opt out of 911 coverage either.

2. Before you can get your VoIP service, the FCC has made the requirement of providing your physical address of where the primary service will be used. This will help emergency teams to find your primary location. VoIP providers must also insure some easy way that you can report your current location if it should change from this location.

3. Your VoIP service provider must provide information about where you are. All 911 calls must be sent to the right location with emergency service providers in your local area. This includes all callback numbers and your location.

4. If there are any limitations on you using 911 with your VoIP service, the provider must provide this information to you before you sign up for the service. That means presenting all risk that you have for not being able to connect effectively to 911 for any reason must be disclosed. You must also sign off saying that you understand the risks of using VoIP service as your only means of communicating with emergency services in your local area.

There are both good and bad things about VoIP. Most of the time, it is an excellent tool for accomplishing the tasks that you want and need to do. In fact, it may just be the phone of the future in the next decade, but for that to happen, the need for high speed internet access must be met by all that desire it.

As you are considering VoIP, you must pay attention to the needs that you have in it. There is much to consider both with advantages and disadvantages.

The Advantages
It is always good to start with the positives, and VoIP technology does offer many of them. This is especially true if you already have your service set up in the way of already having a broadband connection and having the necessary equipment (microphone, headset, and/or router.) If you have this, then you are already set to be benefited by all that can be offered to you.

26 No Land Line: One of the first benefits that you get by having VoIP is the need to remove your land line telephone service. Don’t worry, there’s no need to dig up the yard here. Simply disconnecting from expensive long distance is one of the best benefits that VoIP will offer to you. Without the need for a traditional landline, you are able to stop paying for it, too!

Unlimited Communication: Some of the better VoIP service providers allow you to communicate with people around the world for as long as you want, with little cost. For example, if you were to purchase a flat rate service for VoIP, you would be able to connect to your friend in Japan that has it and talk to them over the internet for literally hours on end without the fear of cost.

This is a benefit that people have been seeking simply because of how devastating it can be to not pick up the phone and call a loved one because it is too expensive to do so. Now, you can easily do so without the worry of cost with a flat rate service.

Multiple Connections: Most VoIP service providers allow you to communicate to others as you see fit. But, what if you want to talk to several people all at one time? This is called 3way calling on traditional land lines and it can be a costly investment which is why most people don’t even bother to get it added to their phone lines.

27 With VoIP, you can connect and talk to many people, as many as you want, without having to pay this additional fee. That can leave you with just the benefits that you are looking for in VoIP.

No Broadband Cost: With some of the better VoIP service providers, you’ll be able to stop paying for your broadband service because it will be part of your VoIP connection. This means that you can lower your costs of connecting to the internet significantly just by using VoIP technology.

You will need to find out if you can actually get this benefit by asking your VoIP service provider if your broadband service is included in your VoIP package.
Low Cost: Even with the most expensive VoIP service providers, you still get the benefits of having a low cost when you use VoIP technology over long distance technology. The costs are lower because there are less people and companies involved in your transaction. Since your connection is traveling through the internet, it doesn’t need to go through landlines, which continuously need to be repaired, maintained and new lines need to be put in. Instead, the internet’s big network allows you to connect to it without much cost, other than the cost of the broadband service you have.

The cost to make a traditional call from your computer to a traditional land line is still quite inexpensive in the realm of traditional long distance calls.

No Cost: In some cases, there is no cost to using VoIP technology. You will be able to connect to the internet with your broadband technology and talk to someone else that has VoIP using your computer without cost. Computer to computer conversations may be at no cost to you, by some VoIP service providers.

Let’s say that you live in California and you want to call your good friend in France. When you do so over the internet using your VoIP technology that you both must have and make this connection over the use of your computer, you don’t have to pay for the interaction. In this regard, your conversation, even overseas, is free.

Take It With You: When you use VoIP as you travel, you literally can pick it up and take your connection, and your low long distance rates, to a minimum. That’s because most VoIP service providers provide you with the ability to make VoIP portable with you.

For example, if you are traveling, you may have had to pick up the phone and call your spouse with high, very high, costs.
Have you noticed the in room charges for long distance like this?
But, when you use VoIP technology, this doesn’t happen. You can use your same VoIP plan that you are using to connect to others while you are traveling. To do this, you do need to have a broadband connection. That isn’t as much of a problem as you may think with coffee houses and airports (even shopping malls for that matter) offering “hot spots” or internet connectivity.

To make this happen, you will need to use your headset or you will need to have a VoIP specialized phone that allows you to do this, which may come as part of your service package. Just sign into your service and then you can instantly make your call.

When you use VoIP to travel with, you don’t have to worry about your cell phone minutes or even have to worry about the roaming charges you may be prone to if you use your mobile phone. There’s no need to worry about cell phone coverage or long distance fees when you use VoIP in this manner.

Portable With You: Almost the same as using VoIP while you travel is the benefit of being able to use VoIP for all of your portability needs. You can use VoIP technology to allow you to make phone to phone VoIP calls from virtually anywhere that there is a connection to the broadband internet.

For example, if you are in Rome and you want to call someone either next door or around the world, you can do so using your VoIP service, even if it is based out of your home in the United States. Your VoIP service provider will give you a VoIP phone number that will follow you around the world, wherever you decide to go.

By doing this, you can make calls anywhere, no matter where you are, using your VoIP service. All you would have to do is to plug your VoIP service into any broadband service provider. Of course, it would have to be a VoIP capable phone that you are using.

Light Phones: Along with this traveling and portability that VoIP can provide to you, we should mention that the portable phones that you will use to make this happen are just like cell phones. They are light, easy to use and they allow you to make VoIP calls, which may even be free.

What’s not to love about them?

Free Features: Another benefit to using VoIP is that you get all of your favorite features in using traditional calling without cost.

This includes things like call waiting, caller identification, call forwarding, three way calls, and voicemail and so on. You can use these services without any type of problem too. It is part of the ease that VoIP makes making calls.
Many traditional phone lines make you pay for these services either as an additional service or as a cost per use feature. In either case, the costs can be high and are not necessarily all that worthwhile with a traditional phone line. But, with VoIP, it’s free.

Send Data: With VoIP, you can also communicate through data without a cost to it. For example, you can send data from one business to the next business, without an additional cost in doing so. You can send photos to your family and friends, send messages to your family, using text services, and even download and send pictures too. There is quite a lot of benefit to doing this as the costs of doing so otherwise, such as with a fax or having to use postage even, are much higher.

As you can see, there are many different benefits to using VoIP technology. You’ll easily be able to plug into this service and get the most out of it. If you are interested in any of these things, like being able to talk free, to travel and talk without roaming charges or even just to be able to send pictures without having to pay an arm and a leg for them, then VoIP is definitely something you should consider.

The Disadvantages

Being fair to you, it is important to provide you with a look at some of the problems that come from using VoIP technology. While many of these problems were first brought out with great concern, there have been new advances that can help you to overcome some of the worry that you have over them.

Powers Needed: One of the largest problems that face those that are switching to VoIP technology is the need for electricity. While you home is currently up and running with it, you don’t think about it. But, what happens when the power goes out?

Should the power go out on you when you have VoIP service, you may lose your connection to the internet which means that you may lose your ability to pick up the phone and all others. In a time of crisis, this is an important service that you need to have.
Some VoIP service providers are allowing you to have or are even providing themselves, some type of power backup. If the power were to cut off, you would have the ability to use the backup if it was necessary to do so. But, not all providers offer this ability.
In order to overcome this problem, you do need to invest in a backup or you need to insure that your VoIP provider is offering it to you.

No White Pages: Another of the disadvantages of VoIP stem from the inability of being able to use white page directory. For example, because you are not using a traditional landline, your telephone number may not be able to be used in a white page listing.

You also may not have access to white page listings when you need to look up someone’s phone number, such as when you are calling 411 for information. On the other hand, you should be able to do this when you are just searching for information from your computer terminal anyway.

This is also something that is changing with more and more companies that offer VoIP offering white page directory service to you.

Find out what your VoIP service provider has to offer you in this regard.
VoIP And 911

One of the largest concerns regarding VoIP is that it may not connect to local 911 services. This is actually one of the largest and most important considerations that you have. But, in recent months, new technology has helped to bridge the gap at least somewhat.

Here’s the problem. When you pick up the phone to call 911, you need help. If you can not access 911 for your public safety and emergency preparedness needs, you can be placed in trouble and the FCC has been working on resolving this problem for some time.

When VoIP technology first came onto the market, consumers began contacting the FCC in the United States in an effort to complain about not being able to dial 911 and get their local police, fire or rescue services fast enough to their home. This inability to contact emergency services has left people in a public safety problem that’s critical in regards to the potential risks.

The Federal Communication Commission has studied and has come back with new requirements for VoIP technology. It has imposed the new Enhanced 911, which is also called E911.

With older technology for VoIP, you could have picked up the phone and dialed 911, but you may or may not have been able to get in touch with the right agencies. But, even if you did, there was no way for those governmental protection agencies to help you unless you could give your physical address.

Because the 911 technology of old did allow for this ability to tell the emergency services where you were and even gave them your call back number, they could get to you faster, saving lives.

With Enhanced 911, this is installed again. The FCC has instituted laws that require that those that have interconnected VoIP services (which is what you would be using) will need to use the Public Switched Telephone Network (called PSTN) to provide your information. This network must include wireless networks, too.

This means that if you are to originate or terminate a call, it must be used on this network in order to insure that individuals can still gain access to emergency services. The Enhanced 911 makes sure of this by automatically providing your call back number as well as your location information, in most cases, to emergency personnel.